1. Select the target
Search the customer, fill in any key information such as customer mobile phone or email, and click filter to see the results.
From the results, choose the customer by clicking on the ADD TO TARGET button. If you want to send the communication to more than one customer, search for the new customer and add it to the target to create a group and send the same type of message to all simultaneously.
Review and select the channels you will use to send the message. Choose them by checking or unchecking the box and click continue.